Privacy Policy

1. Introduction

Welcome to e-pung.com. We provide an online platform for booking FastBoat tickets for travel between popular destinations in Bali, Lombok and the Gili Islands.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website and booking services.

2. Information We Collect

When you use our booking services, we may collect information necessary to process and manage your booking, including:

• Full name
• Phone or WhatsApp number
• Email address
• Travel and booking information
• Selected FastBoat, route and departure schedule
• Payment-related information required to verify your booking

We may also collect basic technical information such as your IP address, browser type, device information and website activity for security and service improvement.

3. How We Use Your Information

We use the information we collect to:

• Process and manage FastBoat ticket bookings
• Confirm booking and payment status
• Contact you regarding your booking
• Provide customer support
• Send important booking or travel information
• Prevent fraud and unauthorized activity
• Improve the performance and functionality of our website

4. Payment Information

Payment information may be required to confirm your booking. We only use payment-related information for payment verification and booking management.

We do not intentionally store complete payment credentials such as card numbers, security codes or banking passwords on our website.

5. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only when necessary to provide the requested service, including with FastBoat operators or service providers involved in fulfilling your booking.

Information may also be disclosed when required by law or when necessary to protect our rights, users or the security of our services.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure or misuse.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Cookies

e-pung.com may use cookies or similar technologies to maintain login sessions, remember preferences, improve website functionality and understand how visitors use our website.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. Third-Party Services

Our website may use third-party services such as payment, communication, analytics or other technical service providers. These services may process information according to their own privacy policies.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain booking records, resolve disputes, comply with legal obligations and protect our legitimate interests.

10. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.

If you have questions about your personal information or would like to make a privacy-related request, please contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

Any updated version will be published on this page with a revised update date.