Refund & Cancellation

1. Cancellation by Passenger

Customers who wish to cancel a confirmed booking should contact e-pung.com as soon as possible.

Whether a cancellation is allowed and whether a refund is available depends on the cancellation policy of the FastBoat operator and the specific ticket purchased.

Some tickets may be non-refundable or may be subject to a cancellation fee.

2. Rescheduling

Requests to change the travel date or departure time are subject to the rules and availability of the FastBoat operator.

Rescheduling may require an additional fee or fare difference depending on the operator's policy.

A rescheduling request does not guarantee that another departure time or travel date will be available.

3. Refund Eligibility

A refund may be available when the applicable ticket conditions allow cancellation or when a refund is approved due to circumstances covered by the operator's policy.

Refund amounts may be reduced by applicable cancellation fees, administrative fees or other charges permitted under the applicable booking conditions.

4. Refund Process

Approved refunds will be processed using the payment method or procedure agreed upon during the refund process.

Customers may be asked to provide booking information and payment details necessary to process the refund.

Processing time may vary depending on the payment method, financial institution and FastBoat operator.

5. Cancellation Due to Weather or Sea Conditions

FastBoat departures may be delayed or cancelled due to bad weather, rough sea conditions or other safety-related circumstances.

When a departure is cancelled by the operator for such reasons, refund or rescheduling options will generally follow the operator's applicable policy.

6. Cancellation by FastBoat Operator

If a FastBoat operator cancels a departure, e-pung.com will assist customers with the available options provided by the operator.

Depending on the circumstances, available options may include rescheduling to another departure or requesting a refund.

7. No-Show

A passenger who does not arrive for the scheduled departure may be considered a no-show.

No-show bookings may not be eligible for a refund or rescheduling unless specifically allowed by the applicable FastBoat operator.

8. Late Arrival

Passengers are responsible for arriving at the departure location sufficiently early before the scheduled departure time.

Missing a FastBoat due to late arrival may be treated as a no-show and may not qualify for a refund.

9. Incorrect Passenger Information

Customers are responsible for ensuring that passenger names, contact information and other booking details are entered correctly.

Changes caused by incorrect information may be subject to operator rules and additional charges.

10. How to Request a Cancellation or Refund

To request a cancellation, rescheduling or refund, please contact e-pung.com and provide:

• Booking code
• Passenger name
• Travel date
• Reason for the request
• Other information required to verify the booking

We will review the request and inform you of the available options based on the applicable booking conditions.

11. Operator-Specific Policies

Because different FastBoat operators may have different cancellation, refund and rescheduling rules, the conditions applicable to your booking may differ from those of another operator.

Customers should always review the booking information and applicable conditions before making payment.

12. Contact Us

If you need assistance with cancellation, rescheduling or a refund request, please contact us as soon as possible.